Backpack Privacy Policy

We collect the e-mail addresses of those who communicate with us via e-mail, aggregate information on what pages consumers access or visit, and information volunteered by the consumer (such as survey information and/or site registrations). The information we collect is used to improve the content of our Web pages and the quality of our service, and is not shared with or sold to other organizations for commercial purposes, except to provide products or services you've requested, when we have your permission, or under the following circumstances:




37signals uses third party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to run Backpack. Although 37signals owns the code, databases, and all rights to the Basecamp application, you retain all rights to your data.



37signals may periodically update this policy. We will notify you about significant changes in the way we treat personal information by sending a notice to the email address specified in your Basecamp account or by placing a prominent notice on our site.


37signals uses annual self-assessments to assure compliance within the US-EU Safe Harbor Framework as set forth by the US Department of Commerce regarding the collection, use and retention or personal data from the European Union. Our privacy policy above serves as our statement of adherence to the US-EU Safe Harbor Principles. We encourage you to use the contact information below to inform us of any complaints or disputes you may have regarding the use of your personal information. We will thoroughly investigate the matter internally and make every effort to attempt to resolve the issue quickly. If your dispute cannot be resolved by us internally, we agree to dispute resolution with the Better Business Bureau as our third party resolution provider.


In compliance with the Safe Harbor Principles, 37signals commits to resolve complaints about your privacy and our collection or use of your personal information. European Union (EU) citizens with inquiries or complaints regarding this privacy policy should first contact 37signals at or by mail at 37signals, 30 North Racine Avenue #200, Chicago, IL 60607 USA.

37signals has further committed to refer unresolved privacy complaints under the Safe Harbor Principles to an independent dispute resolution mechanism, the BBB EU SAFE HARBOR, operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgement of your complaint, or if your complaint is not satisfactorily addressed by 37signals, you may contact the BBB EU SAFE HARBOR program at: Council of Better Business Bureaus, Inc., BBB EU SAFE HARBOR, 4200 Wilson Boulevard, Suite 800, Arlington, VA 22203, USA; phone 703-276-0100; web


Any questions about this Privacy Policy should be addressed to support at or by mail at: 37signals, 30 North Racine Avenue #200, Chicago, IL 60607 USA