Help & Support: Journal

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Help Main  |  Pages  |  Sharing  |  Reminders  |  Journal  |  Account  |  Calendar  |  General

What is the difference between a status update and an entry?

Your status shows your team what you’re working on right now. When you’re done with something, you log it as an entry. A shorter way of saying that: status = ongoing, entry = completed.
status vs entry

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Can I delete entries?

You can delete your entries (but not the entries of others). To delete one your entries, click on the red “Edit” link to the right of the entry.
edit

Then click the red “Delete” link underneath the entry.
delete

You will then have to confirm that you actually want to delete the entry. There is no undo so make sure you won’t need this entry anymore.

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Can I clear my Journal and start over?

Currently there is no way to delete all entries in the Journal. You can delete invidividual entries though.

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Can I make Journal entries private?

Journal entries are always public. The purpose of the journal is to keep everyone on your team updated.

If you’d like to keep a message private, we suggest you make a new page and set it so only you can see the page. Then you can add any information you want to this page and keep it private.

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Where are my older entries?

To see more of your entries, click on your name in the right sidebar. You’ll see a list of your last 100 entries.
sidebar

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Can I see everything I’ve ever entered in the Journal?

The Journal is intended for temporary updates so only the last 100 entries are shown. After that, entries are no longer accessible. If you need to keep a permanent record of something we suggest you add it to either a page or a Newsroom message. That way you can be sure it will be around for as long as you need it.

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Why is my status or entry being cut off?

Status and entries are each limited to 255 characters. Messages that are longer than that will be cut off. This limit helps ensure that entries in the Journal remain brief and scannable. If you need to type more than that, try creating a new message in the Newsroom and linking to it from your status entry.

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How can I see the status and entries for just one person?

Click on the person’s name in the right sidebar. Then you will be able to see a list of that person’s last 100 entries.
sidebar

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Got more questions? Got feature requests? Drop in on the lively customer forums.

If you can’t find answers here or in the forums, you can always contact support and we’ll get back to you within a few hours.