Can I have more than 100 users?

Yes, our Backpack Max plan is $149 and allows up to 500 users. You can upgrade to Max any time after creating your account. You’ll also get additional pages, file storage, and features.

How do I get more pages or disk space for my account?

Upgrade your account to a higher plan and you’ll get additional pages, file storage, and features.

How do I upgrade (or downgrade) my account?

It’s simple. Click the Account link at the top of any screen.

You’ll see the upgrade options. To get more pages, file storage, or other features, select a higher plan.

Upgrades take effect immediately. You can also downgrade from this same area.

Why should I upgrade my account?

While free accounts get you started with 2 users and 5 pages, paid accounts include 3-500 users and 100-7,500 pages.

With more users, you can get your entire team involved. And with more pages at your disposal, you’ll always have the room you need to keep everything organized. Plus you can use tags to keep your pages better organized.

Upgraded accounts also get access to the popular Backpack group calendar. It’s simple, web-based, sharable, and it can remind you of your events via email or an SMS/text to your cell phone.

Some paid plans also include message boards and SSL security.

Learn more about why you should upgrade your Backpack account.

Compare the different plans by viewing the “Pricing & sign up” page.

When will my credit card be charged next? How do I change my credit card?

You’ll find the date of your next charge underneath the list of plans on the “Account” page. Click the “change card” link (next to the next charge date) if you’d like to use a different credit card.

Can I export my data out of Backpack?

Of course. Your data is your data—we’re just helping you organize it. You can export anything you’ve typed into Backpack at any time into a clean XML-formatted text file (note: the export file will only contain text—images and files are not exported). Just visit your Account page and scroll to the bottom. You’ll see a link to export your data.

How do I cancel my account?

We’ll be sorry to see you go, but if you need to cancel click the Account link at the top of the screen and then click the “Cancel my account” link at the bottom of the screen.

If you’re on a pay plan you won’t be charged again, but you’re still responsible for your current billing period. We don’t issue refunds or prorate partial months.

Can I change my Backpack URL or username?

No, it’s not possible to change your Backpack URL or username.

How do we update or change the credit card you’re billing?

The account owner can change the credit card used for monthly Backpack billing by going to the Dashboard and clicking on the “Account” tab. Once on the Account screen, click the “Change or update our card” link in the grey box near the top of the screen.

Can we pay for Backpack a year in advance? Do you accept POs or payment by check?

We default to billing your credit card every 30 days. We do not offer POs or payment by check at this time.

If you'd prefer to simplify your billing, you can pay in one lump sum. We'll then pull from that credit instead of charging your card every month. We'll email you when your balance runs low so you can recharge it.

To set up lump sum payment, click the "Account" link at the top of any screen.

Then scroll down to where it says, "Prefer to pay in one lump sum instead of monthly?"

And then click the link that says, "You can pay in one lump sum."

Where can I find our invoices or get a copy of an invoice?

The Backpack account owner can log in to their Backpack account, click the Account tab, and scroll down below the account chart. All the invoices ever posted to the account will be listed there.